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Cookie Policy

We collect information directly from you in a number of ways. One way is through our use of ‘cookies’. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site.

What Are Cookies?

Cookies are small text files that are placed on your computer or device by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit. 

Cookies can be active on your computer or device for different lengths of time. Some cookies only last until you close your browser, while others can last longer.

Tracking Pixels

We also use tracking pixels in our marketing and communication emails. These pixels tell us if you chose to open an email from us (if at all) and when you chose to do so. We use this information to help us understand how our customers engage with our communications and marketing activities, as well as identifying how effective our marketing campaigns are.

 Tracking pixels can be disabled by modifying your email settings to block external images from loading or being displayed.

Managing Cookies

The rules about cookies on websites have recently changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer or device by changing the settings in the preferences or options menu in your browser.  You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer.  You can also delete any cookies that are already stored on your computer’s hard drive or your device.

Please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. 

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.

What Do Our Cookies Do?

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form. 

Where there is a login process relating to buying products or services from us, we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits. 

We use cookies in several ways;

  • for essential operations on our website, like site navigation
  • to enable you to purchase items
  • to remember the contents of your shopping basket
  • to suggest products that may be of interest to you
  • for analysing visitor number and behaviour, including frequently visited pages
  • for the assessment of the success of advertising campaigns, emails and other communications
  • in order to target our customers with suitable advertising messages
  • to help us identify which affiliates have helped us expand our reach to new customers or promoted our products and services

We collaborate with partner sites and third parties that use information gathered by using cookies on our website. This enables them to deliver ad content (including ads that are relevant to your interest), measure the effectiveness of their adverts and to perform services on our behalf. Cookies also enable our affiliate sites to track performance.

Cookies on Our Website

Please find details of the cookies that we use below:

Cookie used : PHPSESSID (Contains a PHP "session ID", expires when the browser is closed). This enables items to be added to your shopping basket and remembered.

Cookie used : session (Contains a PHP "session ID", can also contain an email address and encrypted password, expires after one year). This cookie is for convenience and remembers shopping basket items from your previous shopping visit, along with user email and account details. By signing out from the site, your login details are removed from the cookie.

Cookie used : _gid and _ga (Google Analytics)

Keeping you warm when it counts

Call our sales team on 020 7501 1107

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